To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company
when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Casesfly, Egypt that is responsible for your information under this Return & Refund Policy.
Customer
refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
Device
any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
Service
refers to the service provided by Casesfly as described in the relative terms (if available) and on this platform.
Website
Casesfly’s site, which can be accessed via this URL
You
a person or entity that is registered with Casesfly to use the Services.
Return & Refund Policy
We would like to express our heartfelt gratitude for choosing Casesfly as your preferred shopping partner. As a customer-focused company, we are always striving to provide excellent service and top-quality products to all our esteemed customers.m
At Casesfly, transparency is at the core of our business, and we are pleased to communicate our terms and conditions to you. Our legal team has carefully crafted these policies to be easy to understand and concise.
Our utmost priority is to ensure that you have a smooth and trouble-free shopping experience. However, if you encounter any issues or are not satisfied with your purchase, please let us know within the stipulated time so that we can initiate a fast and efficient refund and return process.
In the unlikely event that you need to return a product, we have put in place comprehensive guidelines to ensure a prompt and hassle-free return.
Once again, it is our pleasure to have you as our valued customer. We pledge to continue providing you with top-notch products and services in the future..
The product has to be in the packaging we sent in the first place.
The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.
Refunds
We at Casesfly commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Casesfly is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
